Please allow 1-2 business days for your order/s to be processed. Please be reminded that shipping time calculated in checkout page is just estimated by UPS or DHL and it can be inaccurate. We do not guarantee an actual shipping time.
We offer complimentary UPS shipping services listed below, please be reminded that some services might not be available on your shipping address, we will only show recommended shipping services that's applicable to your shipping address.
Free Shipping for orders over $895 using UPS® Ground
UPS 3 Day Select®
UPS 2nd Day Air®
UPS Next Day Air Saver®
All International shipping attracts additional cost of $25
Please take note that International customers are responsible for any additional taxes or duties when the product is shipped.
International shipping takes more time before delivery, usually between 15-30 days.
Please be reminded that we do not make delivery or ship orders on public holidays. Duties and taxes are the responsibility of the customer. You can track order/s via UPS or DHL’s websites.
Store Credit and Exchange Policy
We do not offer refunds or returns due to a high volume of orders and the custom nature of the product. If you need an exchange or store credit notify us by email within 14 Days of the Purchase, at [email protected]
Cancellation is accepted 24 hours after order placement.
Exchanges items are eligible for store credit.
Exchanges shipping cost will be deducted from your store credit.
Item/s for exchange should be returned with original packaging and tags.
Sale items can be exchanged or store credit.
For damage or defective items please email us at [email protected] within 48 hours upon receipt of your order, and we will make every effort to assist with a repair or exchange.
For assistance with placing an order, tracking an order, or exchanging an order. We are always happy to assist. Our Client Services are available Monday through Friday from 9am to 5pm (EST).